MC VoxMate

Privacy Policy

Effective Date: July 31, 2026

1. Introduction

This Privacy Policy describes how MC Intelligence Co., Ltd. ("we", "our", or "us") collects, uses, and protects information in connection with MC VoxMate ("the App"). By using the App, you agree to the practices described in this policy.

2. Information We Collect

2a. Information You Provide

We may collect information you voluntarily provide, such as feedback or support requests submitted via our website contact form.

2b. Automatically Collected Information

We may collect the following to improve app stability and user experience:

  • Device information (model, OS version, screen resolution)
  • Crash logs and performance diagnostics
  • Anonymised usage analytics

This data is anonymised and not linked to your personal identity.

2c. Permissions & Sensor Data

The App may request the following device permissions:

  • Microphone — Used for Face-to-Face Translation, Live Transcription, and Live AI features (AI Companion, AI Interpreter, AI Note Taker, AI Live View). In MC Mode (Free), audio is processed entirely on your device. In COINS or Your Key modes, audio is streamed in real time to Google Cloud services for recognition and AI responses (see Section 3). We do not permanently store or record your audio.
  • Screen Capture — Used for Screen Translation and, only if you enable them, screen-aware AI features (Live Game Coach, sharing your screen with AI Companion). For Screen Translation, images are used for text recognition (OCR) and discarded immediately after text extraction. For screen-aware AI features — which activate only after you accept an in-app consent dialog — screen images are streamed to Google's Gemini API for the duration of the session and are not permanently stored by us.
  • Camera — Used only for AI Live View (camera-based AI notes). Camera frames are streamed to Google's Gemini API during an active session only, after your explicit consent, and are not stored by us.
  • Display Over Other Apps — Used to show the floating translation button, the AI Companion floating button, and translation overlays.

2d. API Keys & Service Account Credentials (Your Key Mode)

If you use Your Key (Cloud Mode) and enter your own API key or upload your own Google Cloud Service Account JSON credential, that key or credential file is stored locally on your device only using encrypted storage. It is never transmitted to our servers or shared with any third party. All requests made with your key or credential go directly from the App to Google and are billed to your own Google Cloud account — no app Coins are deducted.

2e. Purchase & Refund Audit Data

When you buy Coins through Google Play (an in-app purchase), we record purchase and usage metadata that is required to operate the store and to respond to Google Play's purchase-refund review process. This includes:

  • The Google Play order ID and purchase token issued by Google for your transaction
  • Your IP address and an approximate region (country / region code derived from that IP — not precise GPS location) at the time you buy or spend Coins
  • A timestamped record of when Coins were spent and on which feature

We collect this only for legitimate purposes: to verify purchases, prevent fraud and abuse, and provide the evidence Google requires when reviewing a refund request. We derive the approximate region from your IP address using a geolocation database (see Section 8); we do not collect or store your precise (GPS) location for this purpose.

2f. Google Account Information (Sign in with Google)

Signing in is optional — you can use the App as a guest. If you choose Sign in with Google, we receive the following from your Google account and use it to create and secure your account with us:

  • Your email address
  • Your display name and profile picture (shown in the App so you can confirm which account is active)
  • A Google account identifier (a stable ID that Google issues for your account)

This information is contained in a signed token issued by Google, which the App sends to our servers to verify your identity. We use it to link your Coin balance, subscription, and settings to your account (so they survive reinstalls and transfer across your devices) and to prevent fraud and abuse. Your account record is keyed on the Google account identifier. We do not share this information with any third party, and you can sign out at any time to return to guest mode.

To keep the data we hold to a minimum, our servers store only your email address and the Google account identifier. Your display name and profile picture are shown inside the App only (retrieved from Google at sign-in) and are not permanently stored on our servers.

3. How Data Flows in Each Mode

3a. MC Mode Free

All processing happens entirely on your device. Speech recognition, translation, and text-to-speech use built-in device capabilities and on-device models. No data leaves your device.

3b. COINS Mode

When you use COINS Mode, your text, audio, or — for Live AI features you enable — screen or camera images are sent from the App through MC Intelligence's secure relay servers to Google Cloud APIs (such as Vertex AI / Gemini, Cloud Speech-to-Text, and Cloud Text-to-Speech) for processing. Our relay forwards this content in real time solely to process your request and calculate usage-based billing; we do not permanently store the content of your conversations, audio, or images. Google processes your data according to Google Cloud's Privacy Notice. Your Coin balance is maintained securely on our servers and is linked to your Google account when you sign in (or to your device as a guest — see Section 6).

3c. Your Key (Cloud Mode)

When you use your own API key, requests are sent directly from the App to your chosen provider. We have no access to your requests or responses. You are subject to your provider's terms and privacy policy.

3d. Live AI Features (AI Suite)

Live AI features — AI Companion, Live Game Coach, AI Interpreter, AI Note Taker, AI Live View, and AI Note Reader — hold a real-time session with Google's Gemini Live API. During an active session, your microphone audio and, depending on the feature, screen or camera images are streamed for processing as described in 3b (COINS) or 3c (Your Key). Each feature shows a consent dialog before it activates, explaining exactly what will be shared. Sessions end when you stop the feature; we do not keep session audio or video. Notes and summaries produced by AI Note features are stored locally on your device and can be deleted by you at any time.

4. How We Use Information

We use the information we collect to:

  • Provide and improve the App's features and performance
  • Respond to your support requests
  • Analyse anonymised usage patterns to improve user experience
  • Display advertisements (free users only — see Section 5)
  • Process Coin purchases, prevent purchase fraud and abuse, and respond to Google Play's refund-review process (see Section 2e)
  • Comply with applicable laws and regulations

5. Advertising

The App displays advertisements to free users via Google AdMob. AdMob may collect certain information to serve and personalise ads, including:

  • Advertising ID (resettable device identifier)
  • Device information (model, OS version)
  • General location (IP-based, not precise GPS)
  • App usage data related to ad interactions

You can opt out of personalised ads in your device settings under Settings → Google → Ads. AdMob's data practices are governed by Google's Privacy Policy.

Premium members do not see advertisements.

6. Data Storage & Security

User preferences, translation history, transcriptions, and AI notes are stored locally on your device using encrypted storage where applicable. Your Coin balance is maintained on our servers. If you sign in with Google, it is linked to your account; otherwise it is linked to your device. Either way it survives reinstalls and cannot be tampered with. We implement industry-standard security practices to protect any data processed by the App.

7. Data Retention & Deletion

Data stored locally on your device. You have full control over it:

  • Transcription history & AI notes — You can delete individual transcriptions/notes or all history from within the App.
  • Translation history — You can clear history from the App's settings.
  • All app data — You can clear all data by going to Android Settings → Apps → MC VoxMate → Clear Data, or by uninstalling the App.

Data stored on our servers. If you sign in with Google, we keep your account record (email and Google account identifier), Coin balances, and subscription status for as long as your account is active. You can delete your account at any time — see Section 10.

Records we are required to keep. Even after you delete your account, we retain records of your purchases and payments — such as order identifiers, purchase tokens, and Coin-transaction ledgers — for at least five (5) years. We are required to keep these under Thai law, including the Revenue Code (Section 87/3) and the Accounting Act B.E. 2543 (2000). These records are kept solely for tax, accounting, and fraud-prevention purposes and are not used to profile you. This is a lawful exception to erasure recognised under Thailand's PDPA and comparable laws (e.g. GDPR Article 17(3)(b)).

Anonymised crash logs and analytics retained on our analytics provider are automatically deleted after 14 months.

8. Third-Party Services

The App may interact with the following third-party services:

  • Google Play — App distribution and in-app purchases. Subject to Google's Privacy Policy.
  • Google Cloud APIs — Used in COINS Mode for speech recognition, translation, text-to-speech, and Live AI features (Gemini Live). Subject to Google Cloud's Privacy Notice.
  • Google AdMob — Advertising for free users. See Section 5.
  • Third-party AI providers — In Your Key (Cloud Mode), your chosen provider's terms apply.
  • Geolocation databases (MaxMind GeoLite2 & ipinfo.io) — Used on our servers to translate an IP address into an approximate country/region code for the purchase & refund audit trail (Section 2e). This lookup happens on our servers; your IP address is not shared with these providers to serve you ads. GeoLite2 data is created by MaxMind; fallback lookups use ipinfo.io.

9. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent at any time

Deleting your account

If you signed in with Google, you can delete your account and its associated data at any time:

When you delete your account, it first enters a 30-day grace period during which it is suspended but can be restored simply by signing in again. If you do not restore it within 30 days, the account and its data are permanently deleted.

What is deleted: your account record (email and Google account identifier), Coin balances, subscription linkage, and account-tied settings.

What is retained: records of your purchases and payments (order identifiers, purchase tokens, and Coin-transaction ledgers), which we are legally required to keep for at least five (5) years — see Section 7. If you have an active paid subscription, please cancel it in Google Play before deleting your account.

To exercise any of these rights, please contact us at support@mc-intelligence.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Effective Date" above and posting the revised policy at this URL.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

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